The Joint Admission and Matriculation Examination Board (JAMB) have issued a directive to candidates who seeks to make changes of data, i.e Course or Institution, but have misplaced their sim card.
Many applicants have found it difficult to effect changes on their jb portal due to thr fact that they’ve misplaced their sim card which they were supposed to use to recieve a one time password (OTP) from JAMB to effect the changes
According to a directive signed by Fabian Okoro, The Director Of information Technology Service, the issues will now be attended to at all JAMB Proffessional Test Centres (PTS)
The statement reads:
28th January, 2021 Zonal Directors,
CBT Centre Administrators.
ADVISORY ON ATTENDING TO CANDIDATES REQUESTING FOR CORRECTION OF DATA AND CHANGE OF INSTITUTION/PROGRAMME WHO CLAIM NOT TO HAVE ACCESS TO THE SIM CARD USED FOR UTME/DE REGISTRATION
1. This advisory must be carefully read and implemented alongside the decisions taken during a zoom meeting held on July 16, 2020 with CBT centres, JAMB State Coordinators and Partners on the introduction of the use of OTP in place of biometrics verification.
2. The Board introduced the use of OTP (one Time Password) which is sent to a candidate’s registered phone number in place of biometrics verification to prevent the spread of the Covid-19. The OTP must be presented before correction of data can be carried out on the candidate’s UTME/DE registration.
3. Some candidates claim they no longer have access to the same SIM which they registered with for the UTME/DE.
4. The following is the process of how such a candidate can be allowed to effect correction of data on his/her UTME/DE registration.
a. The candidate must approach any of the JAMB Offices in person (not by proxy) as this service can only be carried out in JAMB Offices/Professional Test Centres (PTCs) Nationwide;
b. At the JAMB Office, the candidate should supply any of registration number, email and GSM numbe
c. The JAMB Official attending to the candidate directs the system to RESEND the OTP through email;
d. The candidate goes and prints a copy of the email which contain the OTP;
e. The candidate affixes a copy of his/her passport photograph to the printed email and presents it to the JAMB Official;
f. The JAMB Official after confirming that the same person whose picture is affixed on the printed email is the same person whose picture is displayed on the screen proceeds to complete the correction of data.
g. A copy of the printed email with the candidate’s affixed passport must be retained at the JAMB Office for any candidate whose correction of data was carried out with OTP sent through email.
h. All subsisting COVID-19 protocols must be fully observed.
NOTE: ON NO ACCOUNT SHOULD CORRECTION OF DATA BE DONE BY PROXY. Thank you.
Director, Information Technology Services From Registrar