The Federal Competition and Consumer Protection Commission (FCCPC) has partnered with the MacArthur Foundation to tackle complaints from electricity consumers in Ibadan, the capital of Oyo State. This initiative aims to provide solutions for consumers under the Ibadan Electricity Company (IBEDC).
Known as the Electricity Consumer Complaint Resolution Platform, this one-stop shop addresses a range of issues faced by electricity consumers in the IBEDC coverage areas. Consumers can seek assistance regarding billing, metering, transformer, connection, disconnection, customer service, and more.
Scheduled from Wednesday, October 11, to Saturday, October 14, 2023, this program brings together key stakeholders, including sector regulators, service providers, and consumers, to discuss and resolve concerns.
Babatunde Irukera, the Executive Vice Chairman of FCCPC, emphasized that this exercise is conducted periodically across the country. He stated, “One of the most significant complaints electricity consumers always have is how they are being treated by the electricity distribution companies. So we created this platform to resolve as many complaints as we can, engage stakeholders, identify problems, and work out solutions.”
Regarding possible sanctions for violations of regulations, Irukera clarified that while some complaints may lead to sanctions, they are handled by appropriate authorities through additional analysis and regulatory processes. The primary focus of the platform is to provide electricity consumers with potential solutions for their problems.
The event witnessed the presence of optimistic electricity consumers who expressed their confidence that their raised issues would be resolved in due time.